FAQ
Do you ship internationally?
Yes, we ship to most countries worldwide! 🌎 However, certain locations may have shipping restrictions. Please note that customs duties or additional fees might apply depending on your region, and you may need to pay these charges upon delivery. For specific questions, we recommend contacting your local customs office. Healoop is not responsible for any customs fees.
When will my order ship?
We know you’re excited to receive your order! 🥰 Order processing takes 2-5 business days, and shipping times vary based on your location:
1. Mugs, Sweatshirts, Hoodies, and T-Shirts
- USA, Europe, and the UK: 3-10 business days.
- Other regions: 2-3 weeks (delivery times vary by location).
2. Can-Shaped Glass
- USA: 3-10 business days.
- Other regions: 2-3 weeks (delivery times vary by location).
Note: Delivery times may vary depending on the destination and shipping conditions. Thank you for your patience! 🚚
How can I track my order?
Once you place an order, you’ll receive a confirmation email with your order number. When your order ships, we’ll send you tracking information so you can follow its journey. 📦 Please allow a few days for the tracking status to update—it might take some time for the carrier to provide updates.
Can I change or cancel my order?
Need to change something? No problem! You can modify or cancel your order within 2 hours of placing it by contacting us through chat or email. ⏰ After 2 hours, the order may move into production, and changes or cancellations may no longer be possible. We appreciate your understanding!
What’s your return & exchange policy?
Since we keep limited inventory, we currently don’t offer returns or exchanges. However, if you encounter any issues with your order, we’re here to help! 💌 Just email us at healoop.co@gmail.com within 10 days of receiving your order, and we’ll do our best to address your concerns.
How to Pay with a Credit Card Without Using PayPal
We understand that some customers prefer to pay with a credit card directly. Here’s a quick guide on how you can make a payment without a PayPal account: